1. Shipping Information

Free shipping is available, excluding printers and accessories. Eligibility for free shipping is based on the final paid amount, regardless of any discounts or gift cards applied.

• Our checkout currency is US Dollars (USD).
• Deliveries to remote areas may experience a delay of 1-2 days.
  

2. Order Tracking

Once your order ships, you will receive an email with tracking information. You can also track your order in the order history
section of your account center. Please note that it may take up to 72 hours for your tracking number to become active.

3. Shipping Carriers

Our primary shipping carriers are Amazon logistics, DHL Express and SF Express.

4. Shipping Restrictions

Orders can only be shipped to one address. For multiple shipping locations, separate orders are required.

• We currently ship to US, Canada, Europe, UK, Japan, China, China Taiwan and United Arab Emirates

5. Refused Shipments

If a shipment is refused and returned to us, you will be responsible for the return shipping costs.

6. Delivery & Inspection

Due to the high value of our printers, we recommend keeping track of the delivery schedule. If you will not be home during the expected delivery time, please contact the courier to arrange a convenient time. Once you or someone else receives the package, this will be considered as acceptance of the delivery.

For added protection, we recommend recording an unboxing video. If there is any visible damage or missing items, contact our Customer Support within 24 hours to address the issue immediately.

For details, please see shipping policy.

1. Eligibility: To qualify for a return, the item must be in its original condition—unused, with tags, and in its original packaging. Any warranty claim must be submitted via our official support page. All return requests must be made through Customer Support, and the package must be returned to our designated address. Otherwise, you may be held responsible for the lost return. Unmonitored returns may be lost. Your return request email should include:

• The original invoice or order number.
• The item's serial number (if applicable).
• A brief description of the reason for the return, including clear evidence (e.g., photos, videos, log files).

2. Customer Support: Once your return request is received, our Customer Support team will guide you through the return process.

3. Packaging: To avoid damage during transport, please ensure all returned items are in their original box and packaging materials. Reuse the packaging your items were delivered in.

4. Processing Time: Returns will be processed within 5 business days of receipt. Please stay in contact and check your email to ensure we receive your return. If the item is used, damaged, or missing parts, we may offer a partial refund to account for any loss in value.

For details, please see returns policy.

Once your order ships, you will receive an email with tracking information. You can also track your order in the order history section of your account center. Please note that it may take up to 72 hours for your tracking number to become active.

Our primary shipping carriers are Amazon logistics, DHL Express and SF Express.

Orders can only be shipped to one address. For multiple shipping locations, separate orders are required.